Letters to the Editor – Three cheers for a kind person, Bill Betzen, ItaliaRail

Date:

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1 A kind person — This is for the angel who was behind me in the checkout line of the Tom Thumb Store at Cox and Forest lanes on Easter Sunday morning. I had a few items, and when I was about to pay, I could not locate my credit card. Noticing my fumbling, this angel told the clerk that she would pay.

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I said absolutely not. She insisted and would not provide a contact number so I could reimburse her. She apparently wanted to do so as a kind act, not to just get me out of the way.

I’d like her to know that she made my day, and I wish my wife and I could thank her in person. In any event, this will be remembered, and I hope she sees and reads this. After searching another location and then going back to Tom Thumb, I did find the missing card.

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Bob Smith, North Dallas

2 League of Women Voters member — I am writing to recognize and thank League of Women Voters of Dallas member Bill Betzen. Not only did he discover and bring to the city’s attention issues with the map drawing software (which the city duly corrected), he has also found a serious issue concerning the voting-age population data.

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This information — to be truly relevant in designing winnable council districts for the Hispanic community — must include the population of voting-age people who are citizens.

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Meanwhile, much appreciation to the League of Women Voters of Dallas for all its efforts to ensure a transparent redistricting process.

Katherine Homan, Dallas/East Kessler Park

3 ItaliaRail — I wrote about this company in 2020 offering its approach to customer service as the gold standard to be copied by those in the travel industry. ItaliaRail’s response to the extraordinary issues facing travelers during the start of the pandemic were quick, customer-focused and made me feel like it was a small company and we were its only customers.

I’m happy to report that the company is still in business, and I am more impressed with this group of folks than before. Canceled trips ended up as vouchers that could be used or transferred. The process was easy and we were able to gift our vouchers to a young couple as a wedding gift.

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These past couple of years have been difficult for travel businesses, and I can’t imagine how some survived. I am thrilled that ItaliaRail seems to have made it through and is still the gold standard in customer care.

I’m sure there are other success stories about companies that have cared about their customers during these past couple years and I think that’s the difference — caring and concern over bottom-line transactions. Bravo, ItaliaRail!

Perri Brackett, Lewisville

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