Feedback as Fuel: A Look Inside PayPal’s Approach to Employee Lifecycle Analytics

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Discover how PayPal has taken a data-driven approach to the candidate and new hire experience in this webinar that is hosted by Perceptyx.

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When you’re hiring thousands of employees a year ー during a pandemic, in the middle of one of the biggest talent shortages in a generation ー your talent acquisition and onboarding practices take on new urgency. 

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In this live, interactive session, Dr. Serena Huang, Global Head of People Analytics and HR Technology for PayPal, will share how this fast-growing company has taken a data-forward approach to the candidate and new hire experience, integrating live, pulse surveys into its onboarding sessions to drive 100% participation and real-time engagement. Dr. Huang will also discuss how these insights are being linked to other listening channels and business metrics, including the exit process, to drive continuous improvement.

Don’t miss this opportunity to learn from the experts and jumpstart your own 2022 people analytics strategy. Register now and share your questions for Dr. Huang and our host, Dr. Brett Wells, Director of People Analytics with Perceptyx.

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Key takeaways:

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  • What the latest data says about the risks and rewards of virtual onboarding for new hires
  • How PayPal is leveraging people analytics to drive HR process innovation based on direct employee feedback
  • The value of employee listening data and cross-survey analytics for addressing provocative questions about your workforce, including, “Is The Great Resignation happening here, and why?”
  • The growing mandate for ongoing listening and data capture across the employee lifecycle

Speakers / Presenters / Moderator

Dr. Serena Huang is currently the Global Head of People Analytics & HR Technology at PayPal. She is a thought leader in people analytics, HR technology, future of work, and employee experience with deep expertise spanning large multinationals including Kraft Heinz, GE and Deloitte. As a data analytics executive, Dr. Huang is passionate about leading change, building high-performing global teams, and helping business leaders see data as an asset in large organizations. She excels at showing executives the “art of the possible” through both 1-on-1 dialogues and facilitated hands-on workshops, and co-creating customizable, scalable solutions in predictive analytics in HR, Workplace Strategy, Supply Chain and Litigation domains. Dr. Huang is also a long-time practitioner of mindfulness and leads guided meditations in corporate settings to boost employee well-being.

Dr. Brett Wells is the Director of People Analytics at Perceptyx, Inc., helping clients connect the dots between their people data and business outcomes to make better decisions. For more than 10 years, Brett has served as a consultant to leaders at Fortune 500 companies, including Amazon, ExxonMobil, AT&T, Citigroup, Delta Air Lines, and the Estée Lauder Companies, aiding in the creation and implementation of people analytics strategies and solutions. A recognized thought leader on emerging workforce trends, employee listening, and people analytics, he has published over 40 peer-reviewed journal articles, book chapters, and conference papers, most recently on data visualization in The Cambridge Handbook of Technology and Human Behavior, as well as Elevating Equity: The Real Story of Diversity and Inclusion with Josh Bersin. Brett received his Ph.D. in social and industrial-organizational psychology from Northern Illinois University.

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We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.





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