A Reckoning at Amazon – Reveal

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The past few years have brought profits and growth to Amazon, but it’s come at a cost to many workers. Amazon warehouse employees are injured on the job at a higher rate than at other companies, even as the company has claimed to prioritize safety. 

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Host Al Letson speaks with Reveal’s Will Evans, who’s been reporting on injuries at Amazon for years. By gathering injury data and speaking with workers and whistleblowers, he has focused national attention on the company’s safety record, prompting regulators, lawmakers and the company itself to address the issue more closely.  

Then, we bring back a story by Reveal’s Jennifer Gollan that looks at the most common type of injury at Amazon and other workplaces and why the government chose not to try to prevent it. 

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We end with a reprise of a story from reporter Laura Sydell about online reviews of products and businesses and how many of them are not what they seem.

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Dig Deeper

Credits

Reported by: Will Evans, Jennifer Gollan and Laura Sydell | Produced by: Katharine Mieszkowski and Chris Harland-Dunaway | Lead producer: Katharine Mieszkowski | Edited by: Taki Telonidis and Michael Montgomery | Production manager: Najib Aminy | Production assistance: Amy Mostafa | Sound design and original music: Jim Briggs and Fernando Arruda | Executive producer: Kevin Sullivan | Host: Al Letson

Special thanks: Andrew Donohue, Kate Howard, Esther Kaplan, Soo Oh, Rachel de Leon and Melissa Lewis

Support for Reveal is provided by the Reva and David Logan Foundation, the John D. and Catherine T. MacArthur Foundation, the Jonathan Logan Family Foundation, the Ford Foundation, the Heising-Simons Foundation, Democracy Fund, and the Ethics and Excellence in Journalism Foundation.

Will Evans is a senior reporter and producer for Reveal, covering labor and tech. His reporting has prompted government investigations, legislation, reforms and prosecutions. A series on working conditions at Amazon warehouses was a finalist for a Pulitzer Prize and won a Gerald Loeb Award. His work has also won multiple Investigative Reporters and Editors Awards, including for a series on safety problems at Tesla. Other investigations have exposed secret spying at Uber, illegal discrimination in the temp industry and rampant fraud in California’s drug rehab system for the poor. Prior to joining The Center for Investigative Reporting in 2005, Evans was a reporter at The Sacramento Bee. He is based in Reveal’s Emeryville, California, office.

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Jennifer Gollan is an award-winning reporter for Reveal from The Center for Investigative Reporting.

She has reported on topics ranging from oil companies that dodge accountability for workers’ deaths to shoddy tire manufacturing practices that kill motorists. Her series on rampant exploitation and abuse of caregivers in the burgeoning elder care-home industry, Caregivers and Takers, prompted a congressional hearing and a statewide enforcement sweep in California to recover workers’ wages. Another investigation — focused on how Navy shipbuilders received billions in public money even after their workers were killed or injured on the job — led to tightened federal oversight of contractors’ safety violations.

Gollan’s work has appeared in The New York Times, The Associated Press, The Guardian US and Politico Magazine, as well as on PBS NewsHour and Al Jazeera English’s “Fault Lines” program. Her honors include a national Emmy Award, a Hillman Prize for web journalism, two Sigma Delta Chi Awards from the Society of Professional Journalists, a National Headliner Award, a Gracie Award and two Society for Advancing Business Editing and Writing awards. Gollan is based in the San Francisco Bay Area.

Katharine Mieszkowski is a senior reporter and producer for Reveal. She’s also been a senior writer for Salon and Fast Company. Her work has appeared in The New York Times, Rolling Stone, Mother Jones, Slate and on NPR’s “All Things Considered.”

Her coverage has won national awards, including the Alfred I. duPont-Columbia University Award two years in a row, an Online News Association Award, a Webby Award and a Society of Environmental Journalists Award. Mieszkowski has a bachelor’s degree from Yale University. She is based in Reveal’s Emeryville, California, office.

Chris Harland-Dunaway is a freelance reporter and radio producer. His investigative reporting has appeared on Reveal, The Verge, PRI’s The World, and WHYY’s The Pulse.

Taki Telonidis is the senior supervising editor for Reveal. Previously, he was the media producer for the Western Folklife Center, where he created more than 100 radio features for NPR’s “All Things Considered,” “Weekend Edition” and other news magazines. He has produced and directed three public television specials, including “Healing the Warrior’s Heart,” a one-hour documentary that explores how the ancient spiritual traditions of our nation’s first warriors, Native Americans, are helping today’s veterans diagnosed with post-traumatic stress disorder. Telonidis also was senior content editor for NPR’s “State of the Re:Union.” Before moving to the West, he worked for NPR in Washington, where he was senior producer of “Weekend All Things Considered” between 1994 and 1998. His television and radio work has garnered a George Foster Peabody Award, three Rocky Mountain Emmy Awards and the Overseas Press Club Award for breaking news. Telonidis is based in Salt Lake City.

Michael Montgomery is a senior reporter and producer for Reveal. He has led collaborations with the Associated Press, the International Consortium of Investigative Journalists, Frontline, KQED and others.

Previously, Montgomery was a senior reporter at American Public Media, a special correspondent for the BBC and an associate producer with CBS News. He began his career in eastern Europe, covering the fall of communism and wars in former Yugoslavia for the Daily Telegraph and Los Angeles Times. His investigations into human rights abuses in the Balkans led to the arrest and conviction of Serbian and Albanian paramilitaries and creation of a new war crimes court based in The Hague. Montgomery’s honors include Murrow, Peabody, IRE, duPont, Third Coast and Overseas Press Club awards. He is based in Reveal’s Emeryville, California, office.

Najib Aminy is a producer for Reveal. Previously, he was an editor at Flipboard, a news aggregation startup, and helped guide the company’s editorial and curation practices and policies. Before that, he spent time reporting for newspapers such as Newsday and The Indianapolis Star. He is the host and producer of an independent podcast, “Some Noise,” which is based out of Oakland, California, and was featured by Apple, The Guardian and The Paris Review. He is a lifelong New York Knicks fan, has a soon-to-be-named kitten and is a product of Stony Brook University’s School of Journalism. Aminy is based in Reveal’s Emeryville, California, office.

Amy Mostafa (she/they) is the production manager for Reveal. She is a UC Berkeley School of Journalism alum, where she focused on audio and data journalism as a Dean’s Merit Fellow and an ISF Scholar. She has reported on science, health and the environment in Anchorage for Alaska Public Media and on city government in Berkeley and San Francisco for KQED. Her work also has appeared on NPR, KALW and KALX. Mostafa holds a bachelor’s degree in English literature and public policy. She has most recently reported on housing and aging in the Bay Area. She is based in Reveal’s Emeryville, California, office.

Jim Briggs III is the senior sound designer, engineer and composer for Reveal. He supervises post-production and composes original music for the public radio show and podcast. He also leads Reveal’s efforts in composition for data sonification and live performances.

Prior to joining Reveal in 2014, Briggs mixed and recorded for clients such as WNYC Studios, NPR, the CBC and American Public Media. Credits include “Marketplace,” “Selected Shorts,” “Death, Sex & Money,” “The Longest Shortest Time,” NPR’s “Ask Me Another,” “Radiolab,” “Freakonomics Radio” and “Soundcheck.” He also was the sound re-recording mixer and sound editor for several PBS television documentaries, including “American Experience: Walt Whitman,” the 2012 Tea Party documentary “Town Hall” and “The Supreme Court” miniseries. His music credits include albums by R.E.M., Paul Simon and Kelly Clarkson.

Briggs’ work with Reveal has been recognized with an Emmy Award (2016) and two Alfred I. duPont-Columbia University Awards (2018, 2019). Previously, he was part of the team that won the Dart Award for Excellence in Coverage of Trauma for its work on WNYC’s hourlong documentary special “Living 9/11.” He has taught sound, radio and music production at The New School and Eugene Lang College and has a master’s degree in media studies from The New School. Briggs is based in Reveal’s Emeryville, California, office.

Fernando Arruda is the sound designer, engineer and composer for Reveal. A composer and multi-instrumentalist, he contributes to the scoring, recording, editing and mixing of the weekly public radio show and podcast. Prior to joining Reveal, Arruda toured as an international DJ and taught music technology at Dubspot and ESRA International Film School. He co-founded a film scoring boutique called Manhattan Composers Collective and worked at Antfood, a creative audio studio geared toward media and ad spots. Arruda worked with clients such as Marvel and Samsung and ad agencies such as Framestore, Trollbäck + Company, Buck and Vice. Arruda releases experimental music under the alias FJAZZ and has performed with many jazz, classical and pop ensembles such as Krychek, Dark Inc., the New York Arabic Orchestra and Art&Sax. His credits in the podcast and radio world include NPR’s “51 percent,” WNYC’s “Bad Feminist Happy Hour” and its live broadcast of Orson Welles’ “The Hitchhiker.” Arruda has scored extensively for theatrical, orchestral and chamber music formats, some of which have premiered worldwide. He holds a master’s degree in film scoring and composition from NYU Steinhardt. Arruda is based in Reveal’s Emeryville, California, office.

Kevin Sullivan is the executive producer of Reveal’s public radio show and podcast. He joined Reveal from the daily news magazine show “Here & Now,” where he was senior managing editor. There, he helped lead the expansion of the show as part of a unique partnership between NPR and WBUR. Prior to radio, Sullivan worked as a documentary film producer. That work took him around the world, with stories ranging from reconciliation in Northern Ireland to the refugee crisis during the war in Kosovo.

Following the 9/11 terrorist attacks, Sullivan launched an investigative unit for CBS in Baltimore, where he spearheaded investigations on bioterrorism and the U.S. government’s ability to respond to future threats. He also dug into local issues. His exposé of local judges found widespread lax sentencing of repeat-offender drunken drivers. Other investigations included sexual abuse by Roman Catholic priests, and doctors who sold OxyContin for cash. Sullivan has won multiple journalism awards, including several Edward R. Murrow awards, a Third Coast / Richard H. Driehaus Foundation Competition award and an Emmy. He has an MBA from Boston University.

Sullivan is based in Reveal’s Emeryville, California, office.

Al Letson is a playwright, performer, screenwriter, journalist, and the host of Reveal. Soul-stirring, interdisciplinary work has garnered Letson national recognition and devoted fans.



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